Rizaline R

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Technical error

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IKEA Hungary - Technical error
IKEA Hungary - Technical error - Image 2
The Ikea online store in Hungary already debited the money on my account, but I haven't got any successful transactions!! I try to call the customer service representative, but they say Technical Error, and they don't know!! Well, what happened to my money???
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Loss:
$445

Preferred solution: Full refund

User's recommendation: Not to buy online!! There’s no English transactions on their site!!

Anil D Hkv

Incompetency, lack of respect and proper seriousness

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Dear Customer Service of #Ikea Hungary,

You asked me what the problem was on the online form. Be prepared that is going to be hard.

I guess this level of complexity being not really high, it will still be beyond the contemplation on #Ikea Hungary side. I hardly doubt, there would be even one person to understand and care for this letter in #Ikea Hungary, but I keep my hopes up for someone in the Global HQ would pick this up.

It includes incompetency, lack of respect and proper seriousness. I bought 2 mil HUf worth of material from you on 18.07.2019. The delivery happened on 21.07.2019.

They just left the material in the ground floor and did not carry to specific rooms. I had to sort out the 370 boxes amounting up to 1800 kg myself, just to find out that there were missing articles. So Next day I went to #Budaörs store, explained the situation and got the missing parts.

I had to wait until 06.08.2019 for the assembly team to barge in. It was just 2 people for 370 boxes.

I was lucky they were nice decent people and they did their best to finish the job, but they could not. Guess why ??? Because there were missing parts to finish the assembly and there were excessive parts. So it turns out that either the design was wrong in the beginning, or the assembly guys did assembly wrong.

Of course, it was my burden to explore this. So I went to #Budaörs shop again for the 3rd time. Without any proper explanation, I was told that I needed to buy some additional stuff to complete the assembly and #Ikea would pay for delivery & maintenance. They were so gracious!!!!

So I bought them and guess what I was appointed 09.08.2019 for delivery and 15.08.2019 for assembly.

Basically for a purchase which happened in 18.07.2019, it will be one month and God knows if you can handle proper implementation by then. Today is 09.08.2019 and I started writing this complaint on the online form exactly at 19:30. You know why ? Because I waited in the house from 15:00 to 19:00 as it is written in the paper for home delivery.

Guess what ? Nobody came. Of because all of #Ikea clients are supposed to sit at home and wait for delivery that never comes. You think this will happen like that.

No way Hose! I will take this to the top level possible. I will even write to #CEO of #Ikea if necessary until the responsible people for this circus show are punished for their incompetency and this will not happen to someone again.

The garbage pile of torn boxes is still sitting on my garden. You were supposed to pick that up, but that did not happen also.

I called your call center today, they said they were going to call me back and of course they did not! I have stated this on 07.08.2019 with Customer Service face to face also.

I have no hope that you can actually get any thing properly done in your operation.

You are an embarrassment to #Ikea #Worldwide. With this level of service quality and lack of proper business execution, #Ikea should shut your complete operation for it would render #Ikea brand value hazardously.

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Cons:
  • Lack of respect
  • Aweful response time to customer concerns
  • Operational incompetence
Reason of review:
incompetency, lack of respect and proper seriousness

Preferred solution: Deliver product or service ordered

2 comments
Guest

Agreed. Similar experience and I'm a 5 foot female who purchased 1 million Forints worth of goods and was left to her own accord after paying 20 000 forints in deliveries.

Not to mention they woke me up from slumber to ask if they could deliver 3 hours earlier instead of the time I selected. Like seriously? Who as a professional service calls at 7am to ask if they can not follow the time I ask for the delivery to arrive. What am I paying for here?

To have an entire day shot because a worker feels like ending his day earlier? Incredibly unprofessional mannerisms here.

Frankly I would like my delivery fee back. This is hardly a service worthy of IKEA's reputation.

Vidya Nci

I agree completely. IKEA Centennial, CO, Customer Resolution Experience Manager is unequaled in her Contempt for dissatisfied customers.

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Annick Lao
map-marker Budapest, Budapest

Terrible customer service

Upon our arrival to Budapest, Hungary, we decided to go to IKEA to purchase a household stuff (a large inventory - from the kitchen cooking sets to the crib). We went there with our 8 week- old daughter, and after a consultation with the staff we spent 6 hours in the store writing down each item, its barcode, and its price - as it was suggested by the staff.

She said that we do not need to pick a product and carry it around - we just need to write down information about items we want, and take that sheet of paper to the customer service, and these items will be packed and delivered after we will pay for purchased goods and for the delivery. After waiting in a long line to the customer service we were told that such policy applies only for the items on the ground floor, not for the items in the showroom and market hall! Out of our huge list only one item was available on the ground floor!

We wasted our entire day, and had terrible experience, though we picked stuff for a few thousand dollars - we will never shop at IKEA again.

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Loss:
$1000
4 comments
Guest

Customer Service is Horrible in Charlotte NC Ikea Store too.

Guest

Ikea from p.r. the customer service is terrific never go back

Guest

so is that the company's fault? not really. so I call bs

Guest
reply icon Replying to comment of Guest-719115

I think you missed the part where he said one of the staff members advised them to write down everything they wanted to have packed and delivered, and at the end a different floor staff told them it couldn't be done (after spending 6 hours in the store making preparations). So yes.

The company who hires the staff, should acknowledge when the staff either require more training, or when there is a legitimate complaint to be had.

This is very usual of this culture in my experience unfortunately. So call bs if you'd like, but this is something that a huge international company like IKEA might want to take into consideration in educating their staff to maintain a semblance of professionalism.

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